Video/Audio meetings (like Zoom-calls)

You can join a meeting directly in your Gig Heaven account (like a Zoom-call).

Joining a meeting

• You will find the 'join meeting' button at the top of your messages page.

About meetings

• Meetings can be attended by up to four people (customer, supplier and 2 guests).
• Meetings are free, but have a time limit of 60 minutes and are subject to our acceptable use policy.
• Any device with a microphone can be used (e.g. phone, tablet, laptop, computer).
• If you want to see each other, you will need a webcam, or a device with a built-in camera.
• All meetings are recorded and transcripts will be created for trust, moderation and safety purposes.

Allow your browser access to your devices

• When you join the meeting your browser will ask you to allow access to your camera and microphone - click "Allow on every visit".

Adjusting your audio/video devices

On a desktop computer:

• Click the settings icon to configure your audio/video devices:

On a mobile device:

• Click the 3 dots to open the settings menu and choose settings to configure your audio/video devices:

Technical issues

• Use a modern and up-to-date web browser (e.g. Chrome/Firefox/Safari). If you are having issues, try a different browser or device.
• No sound/video? When you join the meeting make sure you allow your browser access to your microphone and camera when prompted. In the meeting click the settings button to change your audio/video devices and make sure your volume level is turned up on your device.
• Avoid using a VPN for better latency.
• Try to use a good internet connection - use WiFi on mobile whenever possible and reduce any unneeded activity on your network.
• If you need any help, please contact us and we will help you.

Video call terms & conditions

By joining a Gig Heaven Video Call, you agree to abstain from:

• Inappropriate language
• Offensive comments related to gender, sexual orientation, disabilities, physical appearance, race, religion, accent, dialect etc. 
• Hate speech / harassment / threats of violence
• Adult, nudity, or sexual activity
• Any attempts to move business off of Gig Heaven

Safety tips

• Don’t share any sensitive personal information
  For example: Contact details, passwords, card information, ID card numbers, or any other private information.
• Only open links or file attachments you trust
  We recommend that you use an antivirus on your device for extra security.
• Don't use any remote access tools
  Refrain from using tools (e.g. TeamViewer) that allow someone else to potentially take control of your computer. Our video meetings allow screen-sharing so such tools should not be necessary.
• Don’t engage in any conversation that makes you feel uncomfortable
  Remember, have the option to report your video call by contacting us.

If you attended a meeting and the customer or supplier acted unprofessionally (by asking for personal or payment details, etc.) please report it immediately by getting in touch.

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